Due to the perishable nature of our products, we do not ship over the weekend. Orders placed by Sunday will ship the following Monday or Tuesday at the latest. Orders placed after Sunday by 6pm EST may not be shipped out until the following week. You will receive a tracking number from either UPS or USPS (depending on carrier delivering your order).

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Our standard shipping day is on Monday. If a National Holiday falls on a Monday (or mid-week), there is a chance that orders will be held until the following week in order to avoid possible shipping delays (and probable product spoilage). For customers not wanting to wait, expedited UPS Air Shipping is an available option for guaranteed shipping.

We take exceptional care with our shipping material and keeping the products cool during transit. Gita Nagari Eco Farm & Sanctuary is not responsible for any damages or delays by UPS or USPS once they leave our facility, nor for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans or inaccurate shipping information.

If your item has perished due to shipping delays or was damaged or lost, we can assist with filing a claim on your behalf with the carrier (UPS or USPS), but it is up to the carrier how long a claim will take to process and whether or not they will issue a refund. Please be sure to take photos, as UPS requires at least 7 photos to file a claim. We cannot file a claim without photos.

If you have filed a claim due to shipping delays. We will file a legitimate claim on your behalf with the carrier.

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By placing an order using this online store, you are agreeing to these terms. Please read them carefully.

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Please contact us (shopgitanagari@gmail.com) for any further inquiries.